Community Guidelines

Our Commitment to Safety

PlayWindow is a private coordination service for parents, legal guardians, and authorized adults age 18 or older. Children may not create or operate accounts. We are committed to keeping family connections, messages, groups, and activities safe and respectful.

Be Respectful

• Treat other families with kindness and respect
• Do not harass, bully, or threaten other users
• Do not share offensive, discriminatory, or hateful content
• Be honest in your communications and profile information

Protect Children's Privacy

• Never share children's photos or personal details without consent
• Use appropriate caution before sharing contact details or meeting another family in person
• Report any suspicious behavior involving children immediately
• Be mindful of what information you share about your own children

Appropriate Content

• No explicit, adult, or inappropriate content
• No spam or commercial promotion
• No links to malicious, phishing, or fake websites
• Keep all communication family-friendly

Account Security

• Use a strong, unique password
• Do not share your login credentials with anyone
• Immediately report suspicious activity or unauthorized access
• Do not create multiple accounts to evade blocks or bans

Reporting & Enforcement

PlayWindow uses automated text screening to help prevent clearly prohibited threats, severe abusive language, and sexual content involving minors from being posted. Automated screening may not understand every context and does not replace user reports or human review.

Use the in-app Report feature to flag objectionable content, harassment, impersonation, unsafe behaviour, or privacy concerns. Use the Block feature to stop direct interaction with an abusive user. PlayWindow reviews reports as promptly as reasonably possible and may remove content, restrict features, suspend accounts, or permanently remove accounts.

For emergencies or immediate threats, contact local emergency services. PlayWindow support is not an emergency service.

Consequences of Violations

Depending on the severity and frequency of violations, enforcement actions may include:

• First offense: Warning and guidance
• Repeated violations: Temporary suspension
• Severe violations: Permanent account termination
• Law enforcement involvement for serious crimes

Questions?

Questions or safety concerns can be sent to support@playwindow.app. General help is available on the Support page.